Shipping policy

SHIPPING POLICY

KAASSE FASHIONS PRIVATE LIMITED

Effective Date: June 9, 2026

At KAASSE, every garment is crafted with precision, care, and attention to detail. This Shipping Policy outlines the terms and conditions governing the shipment and delivery of products purchased through our website.

By placing an order with KAASSE, you acknowledge and agree to the terms set forth in this Shipping Policy.

1. SHIPPING COVERAGE

KAASSE currently ships to:

  • India

  • Selected International Locations

Shipping availability may vary based on product category, destination, courier availability, applicable laws, and local regulations.

KAASSE reserves the right to refuse shipment to certain regions, countries, or locations at its sole discretion without prior notice.

2. ORDER PROCESSING TIME

Orders are processed only after successful payment authorization and verification.

Ready-to-Wear Collection

Processing Time: 1–3 Business Days

Premium Collection

Processing Time: 3–7 Business Days

Couture Collection

Processing Time: 7–15 Business Days

Made-to-Measure & Customized Orders

Processing Time: 15–45 Business Days

Actual production and processing timelines may vary depending on embroidery complexity, fabric availability, customization requirements, seasonal demand, and operational circumstances.

3. DELIVERY TIMELINES

India Deliveries

Product Category Estimated Delivery
Ready-to-Wear 3–7 Business Days
Premium Collection 5–10 Business Days
Couture Collection 10–20 Business Days
Custom Orders 15–45 Business Days

International Deliveries

Region Estimated Delivery
UAE 7–14 Business Days
USA 10–20 Business Days
UK 10–20 Business Days
Canada 10–20 Business Days
Australia 10–25 Business Days
Other Countries 10–30 Business Days

All delivery timelines are estimates only and are not guaranteed.

Delivery estimates begin after order processing and production have been completed.

4. SHIPPING CHARGES

India

Orders above ₹4,999 may qualify for free standard shipping unless otherwise stated during checkout.

Orders below ₹4,999 will incur shipping charges calculated at checkout.

International Orders

International shipping charges vary based on:

  • Destination country

  • Package dimensions and weight

  • Product category

  • Courier partner rates

  • Applicable surcharges

All applicable shipping charges will be displayed during checkout before payment confirmation.

5. CUSTOMS DUTIES, TAXES & IMPORT FEES

For international shipments, customers are solely responsible for:

  • Customs duties

  • Import taxes

  • VAT or GST

  • Government levies

  • Brokerage fees

  • Clearance charges

Such charges are not included in product prices or shipping fees unless expressly stated otherwise.

KAASSE shall not be responsible for customs delays, import restrictions, or additional governmental charges imposed by destination countries.

6. ORDER TRACKING

Once an order has been dispatched, customers will receive:

  • Tracking Number

  • Courier Information

  • Shipment Updates

via email and/or SMS where available.

Customers are responsible for monitoring shipment status using the tracking information provided.

7. DELIVERY ATTEMPTS

Courier partners generally attempt delivery multiple times.

If delivery fails due to:

  • Incorrect address

  • Customer unavailability

  • Refusal to accept shipment

  • Failure to respond to courier communications

the shipment may be returned to KAASSE.

Any re-shipping, storage, handling, return, or related charges may be charged to the customer.

8. ADDRESS ACCURACY

Customers are solely responsible for providing:

  • Correct full name

  • Complete delivery address

  • Valid mobile number

  • Accurate postal or ZIP code

KAASSE shall not be liable for delays, failed deliveries, losses, or additional costs resulting from inaccurate or incomplete information supplied by the customer.

9. DELIVERY DELAYS

KAASSE shall not be liable for delays caused by:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Political unrest

  • Government restrictions

  • Customs clearance procedures

  • Transportation disruptions

  • Courier partner delays

  • Force majeure events

  • Operational disruptions beyond our reasonable control

Delivery dates displayed on the website are estimates only and do not constitute a guarantee of delivery by a specific date.

10. RISK OF LOSS

Risk of loss and responsibility for the products pass to the customer upon successful delivery to the shipping address provided at checkout.

Once delivery has been confirmed by the courier partner, KAASSE shall not be responsible for theft, loss, misplacement, or damage occurring thereafter.

11. DAMAGED PACKAGE POLICY

If a shipment appears visibly damaged upon delivery, customers should:

  1. Record a complete unboxing video.

  2. Take clear photographs of the packaging and product.

  3. Contact KAASSE within 48 hours of delivery.

An unboxing video is strongly recommended and may be required to verify claims involving damage, defects, missing items, or incorrect products.

Failure to provide adequate supporting evidence may result in rejection of the claim.

12. LOST SHIPMENTS

If a shipment is officially confirmed as lost in transit by the courier partner, KAASSE may, at its sole discretion:

  • Replace the product;

  • Issue store credit; or

  • Issue a refund.

Any resolution shall be processed only after completion of the courier investigation process and verification by KAASSE.

13. COUTURE & CUSTOM ORDER SHIPPING

For:

  • Sherwanis

  • Indo-Westerns

  • Couture Tuxedos

  • Made-to-Measure Garments

  • Customized Products

  • Wedding Wear Collections

production timelines are separate from shipping timelines.

Estimated delivery periods commence only after production, tailoring, customization, embroidery, and quality inspection processes have been completed.

14. INTERNATIONAL SHIPPING DISCLAIMER

Certain countries may impose:

  • Import restrictions

  • Customs inspections

  • Documentation requirements

  • Product restrictions

  • Regulatory approvals

KAASSE shall not be liable for shipment delays, customs holds, import restrictions, confiscations, or non-delivery resulting from such regulations.

Customers are responsible for ensuring that products ordered may legally be imported into their destination country.

15. FORCE MAJEURE

KAASSE shall not be liable for any delay, failure, interruption, or inability to ship products arising from circumstances beyond its reasonable control, including but not limited to:

  • Floods

  • Earthquakes

  • Fires

  • Pandemics

  • Epidemics

  • War

  • Civil unrest

  • Government actions

  • Transportation disruptions

  • Labor shortages

  • Internet outages

  • Cyber incidents

  • Utility failures

16. CONTACT INFORMATION

KAASSE FASHIONS PRIVATE LIMITED

Primary Email:
info@kaasse.com

Alternative Email:
kaasseofficial@gmail.com

Registered Office:
3rd Floor, T-487, Baljit Nagar
New Delhi – 110008
India

GSTIN:
07AAMCK6230H1ZG

Website Footer Version (Short)

Shipping Policy: Orders are processed after successful payment verification. Delivery timelines are estimates only and may vary based on product category, customization requirements, destination, courier operations, and external factors beyond our control. International customers are responsible for applicable customs duties, import taxes, and local government charges. For shipping-related assistance, contact info@kaasse.com or kaasseofficial@gmail.com. © 2026 KAASSE FASHIONS PRIVATE LIMITED. All Rights Reserved.